As digital channels increasingly become participants' go-to source for plan account information, we’re committed to protecting that information by implementing increased security capabilities.
Multi-Factor Authentication is mandatory and provides participants with an extra layer of security in addition to normal protocols (user name, password, and security questions). Participants enter a unique code that only they have access to.
1. The participant logs in with user name, password.
2. A security code is generated and sent to the participant (by authenticator app, text, or automated phone call).
3. The participant enters the code to complete the login.
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When participants set up Multi-Factor Authentication, they choose how often to receive the code and their preferred security channel through which they’ll receive their security code:
Participants download a third-party app that generates a security code every 30 seconds.
Participants can receive a six-digit code through a text message to their mobile device.
Participants can receive a six-digit code through an automated phone call to a mobile device or landline telephone.
Contact your T. Rowe Price representative to find out how we can partner to protect your participants.