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88

Net Promoter Score

NPS is highest among industry peers and 29 points above benchmark.1

14

Years

Average tenure of
T. Rowe Price recordkeeping clients.2

97%

Overall Client Satisfaction

with T. Rowe Price Retirement Plan Services, a "Best in Class" rating.3

See how we earned the highest scores
in the history of Chatham Partners' survey
See all of our Retirement Solutions

© 2023 Morningstar, Inc. All Rights Reserved. The information contained herein: (1) is proprietary to Morningstar and/or its content providers; (2) may not be copied or distributed; and (3) is not warranted to be accurate, complete, or timely. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of this information. Past performance is no guarantee of future results.

1 Chatham Partners 2021 Client Satisfaction Survey. The Chatham Partners’ Net Promoter Score (NPS) measures clients’ likelihood of recommending T. Rowe Price. Respondents are categorized as Promoters, Passives, or Detractors. The NPS is the percentage of Promoters minus the percentage of Detractors. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc.

2 Clients with plans on our OMNI recordkeeping platform as of Seotember 30, 2022.

3 Source: Chatham Partners 2021 Client Satisfaction Survey.

 

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