1 BrightScope rates plans on a scale from “great” to “poor” and considers such factors as company generosity, salary deferrals, participation, and account balances.
1 Chatham Partners 2022 Institutional Client Satisfaction Survey. The The Chatham benchmark includes firms that represent 54% of the total recordkept market share (source: Cerulli 2021 U.S. Retirement Markets Report). All references contained here to Net Promoter Score (NPS) or Net Promoter Methodology are governed by the following copyright disclaimer: © 2015 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
2 2022 Chatham Partners’ Annual Client Satisfaction Survey. All references contained in this presentation to Net Promoter Score (NPS) or Net Promoter Methodology are governed by the following copyright disclaimer:
© 2015 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld
3 T. Rowe Price represents clients with plans on our OMNI recordkeeping platform as of September 30. 2023.
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