Security help center
Stay safe online and protect your information. Learn what to watch for, how to protect yourself, and where to report suspicious activity.
How this page can help you
Recognize
common scam
tactics
Spot warning
signs of fraud
Understand how
T. Rowe Price
helps protect
information
Know what to do if something seems suspicious
Warning signs and scams to watch for
Scammers often use the same tactics across different fraud schemes across social media, messaging apps, advertisements, text messages, and other online spaces. Watch for these patterns before you act.
Pressure and urgency
Be cautious if someone says you must act immediately, threatens consequences, or discourages you from verifying the request.
Unexpected requests
Do not share passwords, login codes, SSN, bank details, or account information in response to unsolicited messages.
Unusual payment methods
Be especially cautious if you are told to pay through cryptocurrency, wire transfer, payment apps, gift cards, or crypto ATMs.
Impersonation
Scammers may use spoofed phone numbers, fake profiles, altered images, or AI-generated audio and video to seem legitimate.
Tech support scams
Fake alerts may claim your device is infected, your software has expired, or urgent help is needed
- Requests remote access to your device
- Demands payment for supposed repair
- Installs malicious software or captures credentials
Investment scams
Scammers may pose as investment professionals online and build trust before offering fraudulent opportunities.
- Promises guaranteed or unusually high returns
- Pressures you to act quickly or keep it secret
- Requests payment by crypto, wire, payment app, or gift card
Employment scams
Fake recruiters may advertise jobs that look legitimate to collect personal information or money.
- Asks for sensitive information early
- Offers a job without a formal interview
- Requires payment for training, equipment, or background checks
Romance scams
Scammers may build a personal or romantic relationship online to gain trust before asking for money, account access, or personal information.
- Moves the conversation to private messaging quickly
- Claims to have an emergency or urgent financial need
- Asks for money, gift cards, cryptocurrency, or account information
Attacker-in-the-middle scams
Scammers may intercept or manipulate communications to make it appear that you are interacting with a trusted company, website, or representative.
- Uses look-alike websites, spoofed links, or fake login pages
- Attempts to capture passwords, security codes, or account details
- May occur after clicking a suspicious link or using an unsafe network
How to protect yourself
A few simple habits can help reduce your risk and make suspicious activity easier to spot.
Verify first
Contact companies directly through official websites or phone numbers.
Avoid unexpected links
Type troweprice.com directly into your browser instead of clicking suspicious links.
Protect credentials
Never share passwords, verification codes, or account details through email or text.
Update devices
Keep your operating system, software, browser, and antivirus tools current.
Trust your instinct
Legitimate organizations should give you time to verify requests.
How T. Rowe Price helps protect your information
Safeguarding online security and privacy is a high priority. These controls help support secure online communications and transactions.
Multi-factor authentication adds another layer of protection by asking for a one-time security code in addition to your password. You may choose to use it every time you log in through your account profile settings.
Passkeys are an industry-standard, phishing-resistant login technology that can be used as a faster alternative to passwords. A passkey is not easily copied, but you can have more than one passkey so that if one is lost, you still have a backup.
Most people store their passkeys on their phones, allowing them to use the same biometric technology available on the device to verify their identity and sign in. A passkey stored on a phone can usually be used to sign in on a desktop or laptop by scanning a QR code displayed on the computer screen and then using Face ID, a fingerprint, or another mobile device unlock method to approve the sign-in.
Every passkey is unique to both the website and the device on which it is stored, but all of that is handled behind the scenes. The only thing you need to remember is where your passkey is stored. If you lose a passkey, you can still sign in using another passkey or your password.
T. Rowe Price uses SSL/TLS encryption to help protect communications between your browser and T. Rowe Price web applications. Secure websites begin with https://.
Online transaction confirmations are mailed after the transaction date. Clients may also choose email or text alerts when confirmations are posted to their online account.
System activity is logged, access to client information is limited to authorized associates, and security infrastructure helps protect the network. Suspicious account activity may result in online access being suspended while activity is verified.
T. Rowe Price Account Protection Program
We are proud to share our Account Protection Program (Program). This Program provides you with assurances that your account is protected in the event it is compromised due to fraud.
Under the Account Protection Program, we will restore eligible account losses due to unauthorized activity.
T. Rowe Price takes the issue of fraud seriously, and we’re focused on doing our part to maintain your trust and confidence. We also believe that keeping your account secure is a mutual responsibility. To ensure your protection under this Program, it is your responsibility to follow these four security best practices: 1
- Establish a T. Rowe Price online account as well as multifactor authentication.
- Maintain an up-to-date mailing address, email address, and phone number(s) on your T. Rowe Price account.
- Review T. Rowe Price account statements, confirmations, and correspondence promptly (we recommend within 30 days) after that information is posted to your online account or delivered to you by mail.
- Contact T. Rowe Price at 1-800-225-5132 as soon as possible if you suspect any unauthorized account activity, notice errors or discrepancies in your account, or are not receiving your T. Rowe Price account statements.
- Do not share your T. Rowe Price login information.
- Create a username and password that is only for your T. Rowe Price account.
- Select “challenge me always” to complete multifactor authentication each time you log in to your T. Rowe Price account.
- Do not click on links or respond to emails from unknown senders.
- Protect your personal email accout by establishing multifactor authentication.
- Maintain up-to-date antivirus software on your computer.
- Log out of websites.
- Set up use of biometrics authentication, where applicable.
- Monitor your credit report.
- Protect personal wireless networks with a unique and long password.
- Exercise caution when using a public Wi-Fi network.
- Create unique usernames and passwords for each financial institution and other major sites you use.
- Close or delete unused accounts.
- Fraud, misconduct, or negligence of the account holder’s employer.
- Misuse, fraud, misconduct, or negligence of a financial intermediary or third party authorized by the account holder or the account holder’s employer.
- Activity by any person with whom the account holder has shared his or her login credentials or account number.
- Malware or a breach of security that affects the systems of the account holder, as well as the account holder’s employer, financial intermediary or other authorized third party.
- External or internal transfers of securities or other assets (including cash or cash equivalents) to an account controlled or owned individually or jointly as applicable by the account holder.
- We use strict controls to help ensure that your online communications and transactions are safe and reliable. T. Rowe Price will not request sensitive personal information via email or text message. You should provide account information only through T. Rowe Price’s secure website, mobile applications, call center, or U.S. mail/express delivery.
- For additional information on our security and privacy practices, please review our Privacy Notice and Security Page.
- Contact T. Rowe Price as soon as possible at 1-800-225-5132 if you suspect any unauthorized account activity or notice errors or discrepancies in your T. Rowe Price account, or if you are not receiving your T. Rowe Price account statements. Representatives are available business days between 8 a.m. and 8 p.m. ET and weekends between 9 a.m. and 5 p.m. ET.
- Account security is a shared responsibility. Let’s work together to make protecting your account a top priority.
Report suspicious activity
If you think you received a suspicious message, are concerned your account may have been compromised, or want to report another security concern, contact T. Rowe Price immediately and take these additional steps.
Call T. Rowe Price Client Services directly using the numbers below. Representatives can help review your concern and guide you on next steps. TRP Call Center Representatives can discuss additional protections available to enhance the security of your account.
Stop communicating with the suspected scammer, avoid clicking additional links, and monitor your T. Rowe Price and other financial accounts for unfamiliar activity.
Mutual fund accounts
Brokerage & ETF
Workplace Retirement
Report online fraud to FBI IC3
The FBI Internet Crime Complaint Center, or IC3, is the central hub for reporting cyber-enabled crime. Use IC3 when a scam, fraud attempt, account compromise, or other suspicious activity happened online or involved digital communications.
Report scams or identity theft to the FTC
The Federal Trade Commission, or FTC, collects reports about fraud, scams, identity theft, and unfair or deceptive business practices. Use the FTC to report consumer fraud concerns and help law enforcement identity broader fraud patterns.
Additional important steps to take
- Keep an eye on account activity. Monitor your T. Rowe Price account and other financial accounts closely. If you see unauthorized activity, contact us immediately.
- Keep antivirus and system software current. Scan your computer for viruses and make sure your operating system, browser, and antivirus software are up to date.
- Change your passwords. If you suspect your account was compromised, change your T. Rowe Price password and update passwords for your email and other important online accounts.
- Consider placing a fraud alert or credit freeze. If your personal information may have been exposed, contact the major credit bureaus to help reduce the risk of new accounts being opened in your name.
Equifax
Experian
TransUnion
For assistance outside of call center hours, please contact the TRP Help Desk at 1-888-358-8490.
FAQ
If you believe your T. Rowe Price account has been compromised or you notice suspicious activity, contact T. Rowe Price Client Services immediately. Representatives can review your account, help secure it, and guide you through the appropriate next steps.
Mutual fund accounts: 1-800-537-6172
Retirement plan accounts: 1-800-922-9945
If you have already interacted with a suspected scammer, stop communicating with them, change your passwords, monitor your financial accounts for unauthorized activity, and consider placing a fraud alert or credit freeze with the major credit bureaus.
No. T. Rowe Price will not ask for personal information through email or text message. Only provide account information through the secure website, a direct phone call to T. Rowe Price, U.S. mail, or express delivery.
No. T. Rowe Price and its associates do not recommend or offer investment opportunities in stocks, funds, cryptocurrency, or other financial instruments through social media or messaging platforms.
Stop interacting with the message, change passwords for affected accounts, monitor your accounts for unfamiliar activity, and contact T. Rowe Price through official channels if you are a client.
Disconnect your device from the internet, stop communication with the suspected scammer, change passwords from a different trusted device, and seek help from a trusted IT professional.
Technical security concerns or issues
If you would like to report a potential security issue with a T. Rowe Price website or application, please utilize our public Disclosure Program.
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