T. Rowe Price Help Center
Account Protection Program

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T. Rowe Price Account Protection Program

As a trusted partner in your financial planning and retirement goals, T. Rowe Price is proud to share our Account Protection Program. This program is intended to provide you with assurance that your account is protected in the event it is compromised due to fraud.

Under the Account Protection Program, T. Rowe Price will restore eligible account losses due to unauthorized activity when you follow the security best practices below.

1. Boost login protection

  • Create and maintain a login at www.troweprice.com
  • Choose a unique user name and password for your T. Rowe Price login and change it often
  • Establish or update your security questions and ensure that they are not easily answered
  • Add two-factor authentication as an additional security feature
  • Maintain accurate and up-to-date contact information to ensure that we can contact you
  • Do not share account access information, including user name, password, and security question answers

2. Monitor your accounts

  • Log in to your T. Rowe Price online account every month
  • Review correspondence, emails, and account statements from T. Rowe Price within 30 days of receipt
  • Monitor for suspicious credit account activity

3. Look out for suspicious or “phishing” emails

  • Check for spelling or grammar errors
  • Be wary of urgent or threatening language
  • Do not click on attachments or unrecognized links
  • Do not reply to email requests for personal or financial information

4. Take precautions at home

  • Keep your computer’s operating system up to date
  • Lock mobile devices
  • Exercise caution when downloading applications
  • Maintain up-to-date antispyware, antivirus, and firewall software
  • Protect wireless networks with frequently changed passwords

5. Browse with vigilance

  • Log out of websites and online accounts to prevent others from accessing information
  • Use an up-to-date browser, and use care when connecting through public Wi-Fi
  • Don’t store personal information on websites, and consider restricting access to your social media sites
  • Avoid unsecure websites, and don’t click on pop-ups as they may contain malicious software

6. Contact us, cooperate, and stay informed in the event of loss or identity theft

  • Contact T. Rowe Price immediately if you suspect unauthorized activity
  • Cooperate fully with T. Rowe Price in investigating and prosecuting any unauthorized activity on your account
  • Follow T. Rowe Price’s recommendations for how to protect your account going forward
  • Contact us immediately if you become a victim of identity theft so that we can help protect your account

The Account Protection Program does not apply if you do not follow the security best practices outlined above. All reported concerns will be thoroughly investigated to determine program applicability; however, exclusions may apply to losses that are caused by:

  • Fraud, misconduct, or negligence of the account holder or the account holder’s employer
  • Misuse, fraud, misconduct, or negligence of a financial intermediary or third party authorized by the account holder or the account holder’s employer
  • Sharing your account access credentials, including user name, password, or account number
  • Activity by any person with whom the account holder has shared his or her user name, password, or account number
  • Malware or a breach of security that affects the systems of the account holder, the account holder’s employer, financial intermediary, or other authorized third party
  • Securities or other assets, including cash or cash equivalents, that are transferred to a jointly registered account

You can feel confident

We use strict controls to help ensure that your online communications and transactions are safe and reliable. T. Rowe Price will not request sensitive personal information via email or text message. You should provide account information only through T. Rowe Price’s secure website, mobile applications, call center, or U.S. mail/express delivery

For additional information, on our security and privacy practices, please review https://www3.troweprice.com/usis/corporate/en/utility/privacy-policy.html and https://www3.troweprice.com/usis/corporate/en/utility/security-measures.html

Contact T. Rowe Price immediately at 1-800-225-5132 if you suspect any unauthorized account activity, notice errors or discrepancies in your T. Rowe Price account, or are not receiving your T. Rowe Price account statements. Representatives are available business days between 8:00 am and 8:00 pm ET and weekends between 9 a.m. and 5 p.m. ET at 1-800-541-3022.

Account security is a shared responsibility. Let’s work together to make protecting your account a top priority.

The Account Protection Program applies only to T. Rowe Price covered accounts and does not apply to accounts held or managed by third parties, such as self-directed brokerage accounts. Covered accounts are determined by T. Rowe Price in its sole discretion. T. Rowe Price will determine the applicability of the Account Protection Program and the type and amount of any reimbursement, including offsetting the amount of any reimbursement by amounts received from other sources for the same loss. The Account Protection Program does not cover legal or professional fees, tax consequences, loss of opportunity, or any indirect, consequential or non-monetary damages or amounts that are eligible for reimbursement from others (such as by a depository bank or through insurance). T. Rowe Price may seek restitution from the person(s) who committed the unauthorized activity that led to the loss. T. Rowe Price may require the account holder to assign certain rights regarding the loss, file a police report, and/or sign a release as a condition of reimbursement. An account holder’s rights under the Account Protection Program cannot be assigned to any other person or entity. The Account Protection Program is offered under Maryland law. T. Rowe Price reserves the right to modify or withdraw the Account Protection Program at any time.