Login Help

T. Rowe Price periodically evaluates the login experience to make it easy and secure to access your account. As we make enhancements, you may notice different screens as you log in to your account. As always, we welcome your feedback as we strive to deliver the best login experience for our customers.

The most common reason for receiving an error message is if one or more pieces of the information entered do not match what we have on file. Please review the information entered to ensure that it's accurate.

Double check the user name you are entering by using our Forgot User Name functionality, which is a very simple process. We highly encourage this as a first step.

Some helpful tips to recall your existing T. Rowe Price user name:

1. It must be between 6 and 32 characters long
2. It cannot be the same as your password
3. It cannot be the same as your Social Security number or email address
4. It cannot contain spaces or the following characters: " % & ' + ; = , ^ `{})

Retrieving your user name is an easy two-step process.

Step 1. We will ask you to provide your personal details that are currently on your account:

• Social Security number or tax ID number
• Date of birth
• In some cases, ZIP code listed with the address associated with the account
  Important—After submitting this information, the screen will update, asking for an access code to be entered. Please do not leave or close the browser window, because doing so will require you to repeat the process.

Step 2. You will use the access code delivered to retrieve the current user name associated with your online access.

Tip for the future: Selecting the box to remember your user name can minimize the number of times you can enter the incorrect user name.

If you try the items above and still have issues logging in, please call us at 1-888-475-5365 for additional assistance.

Your account number and/or your investor number can be found on your paper statements, tax documents, and other information you receive from T. Rowe Price.

If you don't have your account information on hand when using our Forgot User Name functionality, we provide a second option where you can provide your personal details associated with the account.

If you haven't received the email after several minutes and it's not in your junk/spam folder, please call us at 1-888-475-5365.

Your account numbers and/or your investor number can be found on your paper statements, tax documents, and other information you receive from T. Rowe Price.

An account number or investor number is required when establishing your online access for the first time. If you don't have it on hand, please call us at: 1-888-475-5365 for assistance in setting up your online access.

• It is not case sensitive
• It must be at least 6 characters long
• It cannot be the same as your password
• It cannot be the same as your Social Security number
• It cannot contain these characters: space , + " % ' < > & ; = ^ { } ( ) ` 

• It is case sensitive
• It cannot contain or be the same as your user name
• It must be between 8 and 32 characters long
• It must contain at least two letters
• It must contain at least two numbers
• It can include special characters except: ` . , + “ % & ‘ \ ; = ^ { } 
• It cannot contain any Unicode characters oûlóÔÊ
• It cannot have more than three repetitive (case-sensitive) characters, regardless of where they appear in the password. (For example, aaa2468 is acceptable, and AaAa2467 is acceptable. QRb1111 is not acceptable, and a1a3a5a7 is also not acceptable.)

Learn more about creating strong passwords by visiting OnGuard Online, a service of the U.S. Federal Trade Commission and other federal agencies.

• Your answers must be 3 to 20 characters long, including spaces. Answers are not case sensitive.
• Use one-word answers; avoid words such as "and," "the," etc.
• Follow the recommended format. For example, if your security question is "What is your mother's date of birth?" use the preferred format (MMDD).
• Avoid odd answers; you may not remember them in the future. 
• Note the key words. If your security question is "What is your father's middle name?," do not enter "Jason Thompson." 
• Be careful with spaces. For example, if you enter "New York" as one of your answers, the system will reject "Newyork." 

• T. Rowe Price offers multi-factor authentication, which is the use of your existing password plus an access code, to provide greater security during the login process.
• Access codes are obtained by individual investors via:
  • Text message or Phone Call
  • Authenticator App (Soft Token)
• Log in and enroll in MFA to receive an access code via phone or authenticator app (soft token).
• Learn more about our security measures.

To change your user name, password, or Multi-Factor Authentication method, log in to your account and navigate to your profile page. You can update your login information from the Security Preferences section.

A passkey serves as a digital credential between your T. Rowe Price accounts and your web browser or mobile device, enabling seamless authentication without the need for a password or a multifactor authentication (MFA) access code. Passkeys reduce the need for entering long and complex passwords by relying on your device to authenticate you.

What advantages does a passkey offer over a standard password?

The advantages of a passkey include:

• Ease of use
  • One-step secure and seamless login across compatible devices.         
• Fewer notifications
  • Decreased number of steps to verify.    
• The lastest security
  • Helps defend against phishing.        
• Greater control
  • Choice of preferred verification method. 

Passkeys can be set up and used on most modern desktop and mobile devices and shared across devices, but some options are device- and browser-specific; check the documentation for your specific passkey storage solution to make sure. 

Operating systems that support passkeys:

• iOS 16 and higher
• Android 9 and higher
• Windows 10, 11, and higher

Web browsers that support passkeys:

• Chrome/Edge 79 and higher
• Safari 13 and higher
• Firefox 60 and higher

These requirements are subject to change.

Most devices allow you to set up a passkey using a variety of verification methods like biometrics (such as a fingerprint or Face ID) or a device password. You may also have the option to use a security accessory like a Bluetooth smartwatch or a YubiKey. When you go to the "Manage Passkey" section in your profile, your device will ask you to choose how you want to protect your passkey. 

Yes. Passkeys do not currently replace usernames and passwords—they are an additional option. At any time, you can use your username and password or password manager to log in to your T. Rowe Price account. 

No. For your account security, passkeys should be created and stored only on private devices you trust. Public and/or shared devices may be compromised, allowing unauthorized persons to access your passkeys. 

It depends: Some browsers and mobile device types allow for a passkey to be sharable across devices. Check the documentation for your specific passkey storage solution to see what sharing capabilities are available. As an alternative option, you can create and store multiple passkeys in order to authenticate from other devices that don’t permit sharing. 

Yes. You can create multiple passkeys from different devices for your online T. Rowe Price account. 

It depends on where the passkey is stored. Passkeys stored on a mobile device can be accessed by both the T. Rowe Price Personal mobile app and most mobile web browsers. Some passkeys stored outside of the mobile browser, such as on a desktop PC for web use, might not be accessible on a mobile device.  However, you can have multiple passkeys registered on your T. Rowe Price profile, making it possible to use different passkeys for the same username. 

No. Each passkey is associated with one specific corresponding user/username. 

You can manage passkeys from your Account Profile page, under the ‘security preferences’ section. Select ‘Manage Passkey’ to view and manage your passkeys

Deleting a passkey requires two steps, because it has  both "public" and "private" components, each of those components need to be deleted. The steps are: 

1. Delete the private passkey from your device or browser’s Settings page.
2. Delete the public key from your Account Profile page, under the ‘Security Preferences’ section. Select Manage Passkeys to view and manage your passkeys. (The public key can also be deleted by calling our call center at XXX-XXX-XXXX.)

Passkeys employ “public-private-key cryptography,” which means every passkey has two linked pieces: A public key and a private key. The public key is stored at the website or mobile app; the private key is stored securely in the user’s device or password manager, such as iCloud Keychain or Google Password Manager. Both halves are necessary to complete a login. (Note that public and private keys are not passwords.) 

MFAs and passkeys use different methods to verify your identity. While an MFA requires the use of a password plus one other form of identification, such as a one-time access code, passkeys don't require multiple forms of identification. A passkey completes all MFA needs in one step. And unlike MFAs, passkeys can be considered “password-less” access.

A passkey is stored on your device, is unique to you, and is unique to the website it is used for. There are multiple options to protect it, such as biometrics. 

Using biometrics with a passkey is the same convenient experience as using biometrics to send a saved password, but more secure. That’s because a passkey uses technology that changes it every time it's used whereas a password never changes and can be stolen in transit.  

Your personal biometric information (e.g., fingerprints or facial features) never leaves your personal device. T. Rowe Price does not receive or store any personal biometric information. 

If there is any risk that your device or passkey has been either stolen, lost, or otherwise compromised, log in and disable your passkey function immediately. You can also contact T. Rowe Price’s call center (XXX-XXX-XXXX) to ensure the passkey was disabled properly, and/or to delete the passkey. Note that the security of your device and biometric identifier is your responsibility, not that of T. Rowe Price.