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Login Help
Account Information
Account Performance
Fees & Minimums
Transactions
Brokerage Resource Center
Communication Preferences
Statements
Tax Forms & Information
Mobile Apps

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Changes to the Login Experience

What changes can I expect?

T. Rowe Price periodically evaluates the login experience to make it easy and secure to access your account. As we make enhancements, you may notice different screens as you log in to your account. As always, we welcome your feedback as we strive to deliver the best login experience for our customers.

Trouble Logging In

Why did I get an error message?

The most common reason for receiving an error message is if one or more pieces of the information entered do not match what we have on file. Please review the information entered to ensure that it's accurate.

Double check the user name you are entering by using our Forgot User Name functionality, which is a very simple process. We highly encourage this as a first step.

Some helpful tips to recall your existing T. Rowe Price user name:

It must be between 6 and 32 characters long
It cannot be the same as your password
It cannot be the same as your Social Security number or email address
It cannot contain spaces or the following characters: " % & ' + ; = , ^ `{})

How do I double check what my user name is?

Retrieving your user name is an easy two-step process.

Step 1. We will ask you to provide your personal details that are currently on your account:

Social Security number or tax ID number
Date of birth
In some cases, ZIP code listed with the address associated with the account

Important—After submitting this information, the screen will update, asking for an access code to be entered. Please do not leave or close the browser window, because doing so will require you to repeat the process.

Step 2. You will use the access code delivered to retrieve the current user name associated with your online access.

Tip for the future: Selecting the box to remember your user name can minimize the number of times you can enter the incorrect user name.

If you try the items above and still have issues logging in, please call us at 1-888-475-5365 for additional assistance.

What should I do if I find that I don't have an account number or investor number when looking up my user name?

Your account number and/or your investor number can be found on your paper statements, tax documents, and other information you receive from T. Rowe Price.

If you don't have your account information on hand when using our Forgot User Name functionality, we provide a second option where you can provide your personal details associated with the account.

I didn't get the access code. What should I do?

If you haven't received the email after several minutes and it's not in your junk/spam folder, please call us at 1-888-475-5365.

First Time Registering

What should I do if I don't have an account number or investor number on hand?

Your account numbers and/or your investor number can be found on your paper statements, tax documents, and other information you receive from T. Rowe Price.

An account number or investor number is required when establishing your online access for the first time. If you don't have it on hand, please call us at: 1-888-475-5365 for assistance in setting up your online access.

What are the requirements for creating a user name?

It is not case sensitive
It must be at least 6 characters long
It cannot be the same as your password
It cannot be the same as your Social Security number
It cannot contain these characters: space , + " % ' < > & ; = ^ { } ( ) `

What are the requirements for establishing a new password?

It is case sensitive
It cannot contain or be the same as your user name
It must be between 8 and 32 characters long
It must contain at least two letters
It must contain at least two numbers
It can include special characters except: ` . , + “ % & ‘ \ ; = ^ { }
It cannot contain any Unicode characters oÃ»lóÔÊ
It cannot have more than three repetitive (case-sensitive) characters, regardless of where they appear in the password. (For example, aaa2468 is acceptable, and AaAa2467 is acceptable. QRb1111 is not acceptable, and a1a3a5a7 is also not acceptable.)

Learn more about creating strong passwords by visiting OnGuard Online, a service of the U.S. Federal Trade Commission and other federal agencies.

What are the requirements for my security questions?

Your answers must be 3 to 20 characters long, including spaces. Answers are not case sensitive.
Use one-word answers; avoid words such as "and," "the," etc.
Follow the recommended format. For example, if your security question is "What is your mother's date of birth?" use the preferred format (MMDD).
Avoid odd answers; you may not remember them in the future.
Note the key words. If your security question is "What is your father's middle name?," do not enter "Jason Thompson."
Be careful with spaces. For example, if you enter "New York" as one of your answers, the system will reject "Newyork."

Does T. Rowe Price offer any enhanced login security measures?

T. Rowe Price offers multi-factor authentication, which is the use of your existing password plus an access code, to provide greater security during the login process.
Access codes are obtained by individual investors via:
- Text message or Phone Call
- Authenticator App (Soft Token)
Log in and enroll in MFA to receive an access code via phone or authenticator app (soft token).
Learn more about our security measures.

Updating Login Credentials

Where do I change my existing user name, password, or Multi-Factor Authentication method?

To change your user name, password, or Multi-Factor Authentication method, log in to your account and navigate to your profile page. You can update your login information from the Security Preferences section.

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