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What Coronavirus Means for Markets Now and Longer Term

79

Net Promoter Score

NPS is highest among industry peers and 22 points above benchmark.2

13

Years

Average tenure of
T. Rowe Price recordkeeping clients.3

99%

Overall Client Satisfaction

with T. Rowe Price Retirement Plan Services, a "Best in Class" rating.4

1Source: T. Rowe Price. Based on Adobe Analytics, January – December 2018.

22019 Net Promoter Score, Chatham Partners Analysis. The Chatham Partners’ Net Promoter Score (NPS) measures clients’ likelihood of recommending T. Rowe Price. Respondents are categorized as Promoters, Passives, or Detractors. The NPS is the percentage of Promoters minus the percentage of Detractors. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc.

3Clients with plans on our OMNI recordkeeping platform as of June 30, 2019.

4Source: Chatham Partners 2019 Client Satisfaction Survey.