At T. Rowe Price, safeguarding your online security and privacy is our highest priority. We use strict controls to help ensure that your online experience is safe and reliable. T. Rowe Price's network is protected by various security infrastructures, including industry-standard firewall technology and intrusion-prevention systems.
Be cautious of any unsolicited message you receive that asks for personal information. Do not respond to or open attachments or click on links within an e-mail or text message if you suspect the message is fraudulent.
Depending on the product or service you select, there will be specific requirements for setting up a username and password. The site will display the requirements as you navigate the setup process. There also may be the opportunity to set up security questions and multifactor authentication to further protect your account.
For online transactions, a confirmation statement is mailed promptly after the transaction date. You can choose to receive an email and/or text message alert that a confirmation has been posted to your online account instead of having the confirmation sent by mail. Make sure you review your account activity periodically. For security purposes, you will be asked to provide personal information for identity verification when you call us. When a customer requests a change of address, we send a confirmation letter to both the old address and the new address.
T. Rowe Price reserves the right to restrict online account access for any account that exhibits suspicious activity. In such a situation, you will be notified so that we can verify the activity of your online account with you.
In the event of activity that results in an unauthorized disbursement of funds from a client's account, T. Rowe Price will work with the clients and other parties involved, including law enforcement agents when appropriate, to investigate the incident.
Our goal will be to recover the funds and reinvest the money in the client's account, if permissible. Each situation is handled on a case-by-case basis, and in the event that the funds cannot be recovered in full, potential responsibility will be evaluated by T. Rowe Price based on the circumstances involved in the incident.
Social engineering is a term for manipulating or deceiving people into providing confidential information or performing an action that compromises their personal information. Social engineers are con artists. Phishing is a common form of social engineering that uses fraudulent messages to trick customers into unsafe electronic activity. The most common forms of phishing utilize emails, text messages, and pop-up messages. The motive is to trick you into clicking on a link or opening attachments that infect your computer with malware or into providing personal or confidential information, such as your user name and password. Other forms of social engineering involve fraudulent telephone calls or text messages purportedly from organizations such as the IRS, your credit card company, or a financial institution. Never provide or confirm any personal information to an unknown sender.
We recommend our clients practice good computer habits, such as:
If you would like to report a potential security issue with a T. Rowe Price website or application, please utilize our public Disclosure Program.
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